Essay series3 seasons22 episodes
Beneath Marketing
Short essays for owners and CEOs of multi-branch groups. Each episode takes one established idea from marketing science and Saudizes it: one image, one Sunday-morning question, one decision rule.
What every episode gives you
One image
A scene from the Saudi market that makes the idea obvious in a second, before any number.
One Sunday-morning question
One question for your start-of-week meeting, with a clear metric.
One decision rule
A rule that tells you when to spend and when to stop, tied to numbers, not impressions.
The ideas belong to their originators, cited at the end of every episode. What we add is the Saudi context and the decision rule.
Latest season
Season 3
Branch Thirty: what repeats as you grow: your success, or your mistakes
8 episodes
Episode 1Start the seasonFormat: One number
Why does branch 3’s coffee taste better than branch 30’s?
The recipe isn’t the card on the kitchen wall. It’s the whole branch
Episode 2Format: Reversal
Your cheapest employee is your most expensive one
Salary is a line in the budget. Turnover is a cost that appears on no line
Episode 3Format: Map
Every item you added to the menu took profit from another
A long menu doesn’t sell more. It spreads your strong items’ profit over items that haven’t earned it
Episode 4Format: Dialogue
You pay your branch manager for sales and hope for profit
A conversation between an owner and a smart branch manager who did exactly what he was paid to do
Episode 5Format: Map
Ramadan doesn’t flatter
The central bank stress-tests the banks every year. Stress-test your branches in your weakest week
Episode 6Format: Autopsy
I copied my neighbour’s idea and forgot the ten that closed
You only learn from survivors, because the ones who failed don’t open their doors to you
Episode 7Format: One number
Your head office is growing faster than your branches
One number that tells you whether head office serves the branches, or itself
Episode 8Format: LetterFormat: Season finale
To the owner of branch ten: your next crisis is already written
Every fix you used to grow plants the next crisis. The good news is you can read it in advance
Season 2
The Branch Decision: where your capital goes
8 episodes
Episode 1Start the seasonFormat: One number
Your branch is a savings circle: you pay first and collect last
One napkin number tells you when your riyal comes back, and you write it before you see the site
Episode 2Format: Reversal
Choose the neighbour before the house… unless the neighbour is your own branch
The proverb is right about picking a site. But the neighbour everyone forgets is the one whose rent you pay
Episode 3Format: Map
The priciest street in Riyadh… and you paid for its traffic
The traffic you see from the car, the landlord saw first and put into the rent
Episode 4Format: One number
Your new branches are paying your old branches’ debts, and you can’t see it
Cash comes in every night, suppliers get paid weeks later, and the gap covers what you don’t see
Episode 5Format: Dialogue
Delivery isn’t extra sales. It’s an ad with a commission
An after-isha conversation between a group owner and his CFO, about platforms earning more and more from restaurants
Episode 6Format: MapFormat: One number
Before they visit, they ask the AI
Your branch data is now your first receptionist. Who owns it?
Episode 7Format: Letter
The company moves at the speed of my signature
A letter to the founder: you aren’t slow, but everything goes through you
Episode 8Format: ReversalFormat: AutopsyFormat: Season finale
What’s gone is gone? My favourite branch is the one I have to close
An autopsy of a branch that wasn’t closed in time, and a rule dated before opening day
Season 1
The Customer: how they decide, how they read a price, and when they really come
6 episodes
Episode 0Start here
Your customer isn’t falling down a funnel. They’re circling a roundabout.
Six questions run your revenue, and any one of them could be the door
Episode 1
Why isn’t 29 riyals on HungerStation the same as 29 riyals at the branch?
Your customer doesn’t read your price. They compare it with one they remember
Episode 2
The offer brought in sales… or would they have come anyway?
The number no report shows: what would have happened if you’d done nothing
Episode 3
The campaign worked. The branch collapsed.
Why a campaign should ask the kitchen’s permission before it launches
Episode 4
Why do people drive past three cafés to get to yours?
A brand isn’t a pretty logo. It’s an asset that lowers the cost of being chosen
Episode 5
The lunch customer isn’t the late-night customer, even when it’s the same man
Segment your market by occasion, not by age and gender